Privacy policy

Privacy Policy

At Highverseship LTD, we are committed to protecting the privacy, security, and confidentiality of our website visitors and customers. This Privacy Policy outlines exactly how we collect, utilize, and protect your data when you visit or make a purchase from highverseship.com.

1. Information We Collect
When you interact with our store, we collect the necessary personal details required to fulfill your orders and provide customer support, including:
- Customer Identity Data: Full name, billing address, and physical shipping address.
- Communication Details: Contact email address and customer phone number.
- Secure Payment Parameters: Transaction tokens and basic billing data (Note: Highverseship LTD never stores your raw credit card numbers or banking passwords on our servers).
- Technical Browsing Metrics: Your device IP address, web browser type, time zones, and cookies required for standard shopping cart functionality.

2. How We Use Your Personal Data
We strictly process your information to maintain secure daily e-commerce operations, specifically:
- Fulfilling and shipping your physical product purchases.
- Processing secure payments and preventing fraudulent checkout transactions.
- Dispatching automated order confirmations and end-to-end shipping tracking links.
- Providing customer support via our specialized email departments.

3. Secure Third-Party Data Sharing
Highverseship LTD will never sell, trade, or rent your personal information to external marketing brokers. We share your data exclusively with essential, industry-standard service providers required to complete your checkout and delivery:
- Shopify: Our core e-commerce infrastructure provider used to host our store database.
- Payment Processors: Secure payment gateways used to safely capture transaction funds.
- Shipping Couriers: Logistics networks used to physically print labels and deliver your parcels to the United Kingdom and the United States.
- Compliance & Law Enforcement: We may disclose information if legally required to comply with applicable UK laws, search warrants, or court orders.

4. Data Retention and Security
We retain your order details within our secure backend systems solely for historical record-keeping, accounting validation, and return window verification. All personal information transmitted through highverseship.com is strictly encrypted using industry-standard Secure Sockets Layer (SSL) technology.

5. Your Legal Rights (GDPR & International Protections)
As a UK-registered corporate entity, we fully comply with the UK General Data Protection Regulation (GDPR). Visitors have the absolute right to access the personal data we hold about them, request that their data be updated, or demand that their personal details be permanently deleted from our store systems. To exercise these rights, please contact legal@highverseship.com.

6. Use of Cookies
Our website utilizes standard functional cookies to optimize your browsing speed, remember items added to your shopping cart, and ensure your checkout session remains secure. You can manage or disable cookies at any time via your device's individual web browser settings.

7. Policy Modifications
We reserve the right to modify or update this Privacy Policy at any time to reflect operational, legal, or regulatory updates. 

Contact Our Privacy Officer
For any questions regarding your data privacy, security frameworks, or to exercise your information rights, please contact our specialized compliance department:
Legal & Privacy Enquiries: legal@highverseship.com
Corporate Entity: Highverseship LTD
Company Registration Number: 17100571
Registered Office Address: Flat K, Studio 200, 200 West Street, Sheffield, United Kingdom, S1 4EU
Customer Support Line: +44 7414299676