Refund policy

Return & Refund Policy

30-Day Refund Policy

We offer a 30-day refund policy, meaning you have 30 days after receiving your item to request a refund.

No-Return Refunds (Case-by-Case)

• In certain cases, we may offer a refund without requiring a return.
• This is evaluated at our discretion based on the situation.

Eligibility

To qualify for a refund:

• Items should be unused and in original packaging where possible
• Proof of purchase is required

Defective or Damaged Items

• If your item is defective, damaged, or incorrect, contact us at support@highverseship.com
• You may not be required to return the item
• A full refund or replacement will be provided after verification

Non-Defective Items

• Refund requests for non-defective items must be made within 30 days
• Returns may be required depending on the case
• Refunds are issued once the request is reviewed and approved

Exchanges

• We do not offer direct exchanges
• To receive a different item, request a refund and place a new order

Refund Processing

• Approved refunds are processed within 5–10 business days
• Funds are returned to the original payment method

Contact

For any questions:

📧 returns@highverseship.com

📧 support@highverseship.com