Refund policy

Return and Refund Policy

At Highverseship LTD, we stand behind the quality of our products. We offer a transparent, straightforward 30-Day Return and Refund Policy to ensure a secure shopping experience.

1. 30-Day Return Window
You have exactly 30 days from the date you physically receive your item to request a return and refund. 

2. Eligibility Criteria for Returns
To be eligible for a return and subsequent refund, your item must be in the same condition that you received it: unused, unworn, with tags attached, and in its original packaging. Proof of purchase or an order number is strictly required to process your request.

3. Return Shipping Costs and Responsibility
- Defective, Damaged, or Incorrect Items: If your item arrives damaged, defective, or incorrect, Highverseship LTD will cover 100% of the return shipping costs. We will provide a pre-paid return shipping label via email.
- Non-Defective Items (Change of Mind): If you are returning an item due to a change of mind, the customer is fully responsible for paying the return shipping costs. Highverseship LTD does not charge any additional restocking fees.

4. Return Address
All eligible returns must be physically mailed to our official registered business facility at:
Highverseship LTD
Flat K, Studio 200, 200 West Street, Sheffield, United Kingdom, S1 4EU

Please do not ship items back to us without first contacting returns@highverseship.com to open an official return ticket. Unsolicited returns cannot be accepted.

5. Damaged or Defective Items Documentation
If you receive a defective or damaged product, please immediately email support@highverseship.com with your order number and clear photographic or video verification of the issue so our team can instantly issue a replacement or full refund.

6. Exchanges
We do not offer direct item exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Refund Processing Timelines
Once we receive and inspect your returned item at our Sheffield facility, we will notify you of the approval status. Approved refunds are processed automatically back to your original payment method within 5 to 10 business days. Please note that your bank or credit card company may require additional processing time to post the funds.

Contact Us
For all return requests and policy inquiries, contact our specialized departments:
Returns Department: returns@highverseship.com
Customer Support: support@highverseship.com
Phone Support: +44 7414299676